eCommerce Business Analyst for PANDORA


The Ecommerce Business Analyst will be a key representative of the Digital Consumer Experience & Global eCommerce team within the global HQ and will partner with other global departments, regions and markets where necessary as well as other members of the Digital Experience & Global Ecommerce Team. You help ensure that we are building the right things, with the right level of quality and functionality to support Pandora’s ambitions within the Ecommerce, omni-channel and in-store digital space.

Using strong communication and analysis skills as well as platform and solution expertise; the role will be responsible for ensuring business needs are appropriately elicited, documented, considered and, where plausible, catered for during the various stages of the digital product lifecycle through user stories and other artefacts. Building user stories and requirements for the implementation of large local projects such as new market roll-outs, marketplace launches or re-platforming initiatives will form part of the scope of this role.

This role will have a particular focus on the solutions that support Pandora’s ability to represent it’s brand digitally including but not limited to our current Ecommerce stack, multiple CMS’, VMS and PIM/DAM.

Some project management, general SME activities and technical support triaging / escalations will also form part of the duties of this role.



  • Deep-dive into business functions and processes to understand core needs rather than relying on surface requirements stated by users. Challenge business users on assumptions and constraints, particularly as to how these will support the business unit to achieve their goals and objectives.
  • Understand and translate core needs into prioritized user stories and other relevant artefacts as well as UX, functional and non-functional requirements; ensuring both a global and regional perspective has been considered where relevant.Ensure objectives and business benefits are clearly documented for all requirements and scope items.
  • Conduct peer reviews of user stories and requirements as requested by team members.
  • Conduct gap analysis as appropriate; including between proposed solutions and business needs, between current and proposed solutions and between proposed solution / vendor options.
  • Participate and/or provide input into the product roadmap and related meetings as relevant.
  • Proactively communicate and collaborate with internal and external stakeholders; both internal and external and at global and regional level; to ensure support for improvement initiatives.
  • Where relevant, oversee the delivery of technical changes into the regional implementation including deploying and adapting global code into the region as/when approved. Deliver in line with budget, quality and timeline expectations following globally agreed processes and ways of working within the Global Digital Consumer Experience & Ecommerce team and ensuring appropriate communication levels are maintained to stakeholders throughout the process.
  • Develop and establish relationships with Regional and Market Ecommerce & Digital Marketing teams; provide support and guidance to Delivery Partners as needed.
  • Stay across regional and global trends in technical solutions including new platforms, capabilities and tools; assist regions and markets in implementing where appropriate.
  • Work with the broader team to understand, prioritize and document market-specific needs and customizations for new website implementations within the APAC region.
  • Triage operational issues within the relevant technology stack and usage thereof, working with the business and technology partner to understand problems & resolve with the technical team or create requirements for future development.



  • Degree holder with 3-5 years experience in business analysis, product management and/or project management in a technology projects environment.
  • Minimum 2 years experience within the digital / Ecommerce space, ideally in a large retail, wholesale or luxury goods organization. Experience with Salesforce Commerce Cloud (Demandware) or a Content Management solution such as CoreMedia highly regarded.
  • Excellent command of written and spoken English.
  • Demonstrate solid knowledge of IT Methodologies for information systems development, testing principles, project methodologies and practices. Experience in an Agile environment highly regarded.
  • Experience working with PIM systems, B2C CRM systems and working in a global organization will be highly regarded.
  • Experience working in multi-cultural global and distributed team environments will be highly regarded.
  • Industry experience from Ecommerce, Technology or Luxury Retail.



  • Excellent communication and negotiation skills
  • Strong desire to build and maintain stakeholder relationships
  • Flexible can-do attitude


If you would like to apply and be part of the PANDORA universe, please send your application and a detailed CV to: [email protected] – marked “eCommerce Business Analyst” in the subject line. For questions about the position, please call DigitalCareer, Headhunter, Brian Hansen on +45 40 11 14 32.



PANDORA designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. PANDORA jewellery is sold in more than 100 countries on six continents through around 7,700 points of sale, including more than 2,300 concept stores.

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA employs around 23,800 people worldwide of whom more than 13,200 are located in Thailand, where the Company manufactures its jewellery. PANDORA is publicly listed on the Nasdaq Copenhagen stock exchange in Denmark. In 2016, PANDORA’s total revenue was DKK 20.3 billion (approximately EUR 2.7 billion).



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