CUSTOMER SUCCESS MANAGER FOR AEROGUEST

Customer Success Manager for AeroGuest (CLOSED)

 

Do you want to make a difference for an industry that has been hit very hard by the pandemic? AeroGuest provides digital and safe solutions to help hotels all over the world to open up again!

AeroGuest is a SaaS start-up that provides a digital platform for the global hotel business. The vision behind AeroGuest is to recreate the relationship between hotel and guest and to optimize the way we travel through digitalization and IoT. We want to make the traveler more independent and to claim back the personal relationship between the hotel and the guest.

We are looking for an energetic self-starter who wants to succeed in a dynamic and volatile work environment. Every day, we work to improve everything, and we love to create and explore the opportunities in the market. Are you ready to try something new? If you’ve got serious talent and drive, there’s no better home for your potential than AeroGuest.

 

YOUR KEY TASKS WILL BE

As our new Customer Success Manager, you secure a smooth and timely onboarding process from signed contract to a hotel running live with AeroGuest. You will be responsible for having the dialogue with both hotels and tech partners on a global scale and will work in close collaboration with all product development teams and the commercial team in Copenhagen.

Your main responsibility is to ensure that all hotels using our platform are satisfied and that the solution lives up to their expectations. You will also have a major influence on streamlining the sales process and incorporating new features based on the insight you gain through your dialogue with the hotels. AeroGuest is growing rapidly so you will play an important part in helping to define our journey.

Your key responsibilities:

  • Managing the process for hotels that want to use AeroGuest – from onboarding to launching the service
  • Daily dialogue with tech-partners and hotels all over the world
  • Following up on clients in the pursuit of client satisfaction and strong usage of AeroGuest
  • Secure correct monthly client invoicing with the finance department
  • Mediate continuous information flow between Product Development, Onboarding and Commercial Department
  • Draft contracts in close dialogue with the Finance Department
  • Participate in weekly meetings with Product Development and Commercial Department

 

YOUR COMPETENCES

First of all, you’re a customer enthusiast and a tech fan. This is about onboarding the hotels in the best possible way while learning the business inside and out. Furthermore, you have authenticity and are a skilled communicator.

Preferably you have:

  • experience with customer management in a dynamic environment
  • a passion for people and technology
  • proactively articulate the required process that will lead to desired deliverables despite a complex context, concerns for time, resources or stakeholder constraints
  • it is an advantage if you are fluent in Spanish, Portuguese, French, Italian or German

 

WE OFFER 

When you join AeroGuest you’ve got a group of talented, dedicated people behind you every step of the way. Today, AeroGuest has offices in Aarhus and Copenhagen in Denmark and expects to open new offices all over the world soon. This position is located in Aarhus and will include travel activity on a monthly basis. AeroGuest doesn’t have a corporate ladder – it’s more like a jungle gym of options.

INTERESTED? 

For additional information about the position, please contact Headhunter Brian Hansen on brian@digitalcareer.dk or +45 40 11 14 32. Applications are continuously assessed, so please, send your application as soon as possible. 

We encourage every qualified candidate to apply – regardless of gender, ethnic background, sexual orientation, religion, disability or age.

 

ABOUT AEROGUEST

AeroGuest is the hotel platform and app of the future. We are an innovative team by entrepreneurs. The vision behind AeroGuest is to recreate the relationship between hotel and guest and to optimize the way we travel through digitalization and IoT. We want to make it easier for us all to get around in the world. We want to make the traveler more independent. And we want to claim back the personal relationship between the hotel and the guest. 

 

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